Help and information
Common questions.
Clear answers.
Answers about our products, your cart and orders.
What are White Luna Originals?
White Luna Originals is our own beauty and skincare range. We also sell products from other brands.
What currency do you use?
Prices are in Pakistani rupees (PKR), for the individual product shown. Delivery charges are separate.
How do I add products to my cart?
Open a product, choose a quantity and select Add to cart. You can change quantities or remove products in your cart before checkout.
Where is White Luna based?
White Luna is based at Aman Market, Khar Bazar, District Bajaur, Pakistan. Our location is also shown in the footer.
How can I ask about a product or an order?
Contact us on WhatsApp with the product name or your order number so we can help.
How much does delivery cost, and how long does it take?
Delivery coverage, charges and timeframes are being finalized. Please confirm these details through WhatsApp before placing an order. Final approved delivery details will appear on our Shipping information page.
Can I choose a BB cream shade?
Shade options must match the actual available product. If a listing does not show a shade selector, please confirm the shade through WhatsApp before ordering.
Can I return or exchange a product?
Our return and refund terms are being finalized. Please confirm eligibility through WhatsApp before ordering. Final approved terms will appear on the Returns information page.
Does the HAAD photograph show a bundle?
No. The HAAD shampoo and HAAD Vitamin C face wash are sold as separate listings. The supplied group photograph shows both products; only the product named in the listing is included.
WHITE LUNA, PAKISTAN